This course is designed to provide training for individuals interested in pursuing a career in the cannabis industry as a budtender or cannabis employee. The course covers the essential roles and responsibilities of budtending, including customer service, product knowledge, and compliance regulations. Upon completion, students will
have the necessary knowledge and skills to begin a career as a cannabis budtender in any retail cannabis company in California.
Course covers:
- Learn compliant customer service techniques and best practices for interacting with customers.
- Understand the legal Regulatory compliance framework governing the cannabis industry in California.
- Develop product knowledge, including the different types of cannabis products and their effects on the body.
- Quality customer services techniques
- An overview of types of cannabis products
- Cannabis Goods on display
- Live Plants
- Daily Limits
- Customer Returns
- Free Cannabis Goods
- Exit Packaging
- Customer checkout
- Customer education of cannabis products
- Customers intake process
- METRC software
Course Syllabus:
Week 1: Module 1 Introduction to the Cannabis Industry
- History of cannabis
- Legal and regulatory framework in California
- Compliance with regulations
Week 2-5: Module 2: Budtender’s Job
- The importance of excellent customer service
- Budtender’s job duties
- Customer service
- Customer intake, verification
- Working with METRC software
- Log entry
- Dispensary floor plan access areas
- Techniques for building rapport with customers
- Addressing customer questions and concerns
Week 9-10: Module 3: Cannabis products education
- The different types of cannabis products (flower, edibles, concentrates, etc.)
- The effects of different cannabis products on the body
- Customer education of products and usage
Week 11-12 Module 4: Inventory & Storage Procedures
- Cannabis storage room procedures
- Packaging & Labeling requirements
- How to ensure compliance in a retail cannabis setting
- Handling and storing cannabis products
- Role-playing exercises to develop customer service skills
Week 12 Course Evaluation:
- Participation in classroom discussions and activities
- Completion of quizzes and exams
- Final exam
This course can be taken online and in person. To access this course, you must enroll in our Vocational School.
Begin enrollment by creating your student profile. After profile creation, we will email our Enrollment application for you to fill out. You can also access the Enrollment Application by clicking here.
Fill out all sections of the application and email it back to us at enrollment@bloomtraininginstitute.com or bring it in person by our office to 2329 E Ashlan Ave., Fresno, CA 93726
The total charge for a period of attendance is $2,000. The estimated schedule of total charges for the entire educational program is $4,000.
Non-refundable registration fee of $250 is due at registration.
